Privacy Policy

Who We Are

Scope

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:

• use the Olive mobile application (“App”);
• create or use an Olive account;
• use Olive’s support, continuity, memory, care handoff, or provider/resource discovery features; and
• visit Olive websites or waitlist pages that link to this policy, if applicable.

What Olive Is (and Is Not)

Olive is a privacy-first AI mental wellness support app designed to help users feel heard, regulate difficult moments, access practical coping support, and connect to trusted human or local resources where appropriate. Olive is not therapy, not diagnosis, not treatment, and not a replacement for professional care or emergency services.

Information We Collect

How Olive’s Continuity / Memory Feature Works

Olive includes a continuity feature designed to reduce repetition and improve support over time. To do this, Olive may summarize relevant parts of prior conversations into a user-specific memory layer and retrieve only the most relevant prior context when generating a new response. This feature is intended to help make future support more coherent. It is not a clinical record and does not make Olive a therapist or professional care provider.

Why We Collect and Use Information

We use personal information to:

• create and manage accounts;
• provide support conversations and responses;
• generate summaries and continuity context;
• deliver memory/continuity features if enabled;
• personalize the support experience based on your settings;
• power provider/resource discovery;
• create care handoff materials you choose to use;
• protect users and review serious safety concerns;
• secure the App and prevent misuse;
• comply with legal obligations;
• improve quality, reliability, and user experience.

Consent

Where required by Canadian privacy law, we seek consent through account creation, feature use, settings, prompts, or specific notices. Some processing is necessary to operate Olive. Other features may be optional. If you choose not to provide certain information, some features may be unavailable.

AI Processing and Third-Party AI Providers

Olive uses artificial intelligence service providers to operate support conversations and related features. When you use AI-powered features, Olive may send the text you enter, Olive’s generated responses, conversation history, conversation summaries, enabled memory/continuity information, support preferences, care-search context, and Care Bridge context to Olive’s backend and approved AI service providers.

Beta Analytics and Diagnostics

During beta and normal operation, Olive may collect privacy-protective product telemetry and diagnostics to understand reliability, latency, feature usage, onboarding completion, feedback, crashes, and errors. This may include event names, session identifiers, anonymous identifiers, user account identifiers where applicable, app version, build number, platform, device category, timestamps, feature actions, latency measurements, error categories, and resource-search authorization metadata.

Service Providers and AI Providers

We use service providers to help operate Olive, which may include:

• Supabase for authentication, database storage, and serverless functions;
• Anthropic for AI responses and related AI processing where enabled;
• OpenAI for AI responses, summaries, titles, memory extraction, safety/scope checks, and Care Bridge materials where enabled;
• Google and Apple for optional sign-in;
• provider/resource search or mapping services for Find Care and Find Support features;
• communications or infrastructure services used for operations and safety.

Operational Processing vs. User-Initiated Export/Share

When you use Olive’s support features, your information may be processed through Olive’s backend and service providers to operate the App. This is different from user-initiated export or share. If you choose to export, copy, email, print, or otherwise share a handoff summary or other content outside Olive, that information may then be handled by the destination or service you choose, not by Olive.

Safety Review and Limited Lawful Disclosures

Disclosure Without Consent

In addition to disclosures you direct us to make, we may disclose personal information without consent where permitted or required by law, including where reasonably necessary to respond to an emergency threatening life, health, or security; to comply with legal process; to investigate fraud or unlawful activity; or to protect Olive, our users, or others. These disclosures are made narrowly and only where we reasonably believe the law and circumstances support them.

What We Will Not Do With Your Mental-Health Data

Retention

Account Deletion

If you have an Olive account, you can request deletion from within the App and, where provided, through our web deletion request resource. When your deletion request is processed, we delete or de-identify the account data and routine support data we are not legally required or reasonably justified to retain. Some limited records may be retained for safety, security, fraud prevention, compliance, or legal defense.

Your Rights and Choices

Subject to applicable law, you may:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of your account and certain associated information;
• use available export/share tools;
• manage memory/continuity settings where available;
• withdraw optional consents where supported by the App, subject to applicable legal and technical limits.

Children / Minors

Olive is intended for users who meet the minimum age requirements stated in our Terms of Service and onboarding flow. If we learn we have collected personal information in a way that violates applicable law or our own stated rules, we will take appropriate action.

International Processing

Olive may use service providers or infrastructure located outside your province or country. Information processed in other jurisdictions may be subject to lawful access under the laws of those jurisdictions. We use safeguards intended to protect information consistent with applicable law.

Security

We use administrative, technical, and physical safeguards intended to protect information, including measures such as encryption in transit, access controls, and logging. No system is perfectly secure, and we cannot guarantee absolute security.

Breach Response

If we experience a privacy or security incident involving your information, we will respond in accordance with applicable law, including notifying affected individuals and regulators where required and keeping required records.

Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify users, such as through the App or our website.

Contact Us / Complaints